penampang | Sabah

FAQ (Frequently Ask Question)

General Mall Information

What are the mall's opening hours?

Opening around 10:00 AM and closing at 10:00 PM daily.

At our Ground Floor near a main entrance.

Yes, complimentary Wi-Fi is available and can be obtained from our Concierge Counter.

Parking and Transportation

Yes, the first 15 minutes of parking are free.

Parking is charged at RM2 for the first 2 hours (or part thereof), and RM1 for every subsequent hour (or part thereof).

Yes, overnight parking is charged at RM20, plus normal parking charges.

You may pay online via our parking apps “Pay & Go” or you may pay at our auto-pay stations located at our escalators lobbies or near exits using credit/debit cards or ewallets.
Yes, designated disabled parking bays are located at our Basement Floor. They are clearly marked and located near our mall entrance at Basement Floors. A valid and visible disabled parking sticker is required.
A designated e-hailing drop-off points available at our mall main entrance.

Facilities and Amenities

Yes, these are essential services provided by EG Mall Penampang. They are available at our concierge. A refundable deposit of RM 50 and a valid ID might be required.

Our dedicated baby rooms equipped with facilities for parents are located on multiple floors and include amenities like nursing rooms, diaper changing stations, hot water dispensers, and comfortable seating.

Yes. They are often located at our Second Floor restrooms and clearly marked on our second floor mall hanging signage.

Shopping and Services

You can use interactive digital directories located throughout the mall or check the mall’s official website or mobile app for a complete store directory and floor plans.

Yes, the concierge is the central point for lost and found inquiries. If you lose an item, you should report there immediately.

These essential facilities can be found at our Ground Floor underneath the escalator and near our mall lift.